Contact
In short
Email is the way to reach Coloscopy.com. There are four addresses, sorted by what they are for. We aim to reply to most messages within five working days. We cannot give individual medical advice — see "What we cannot do" below.
Editorial
For comments on the substance of the site — a topic you would like to see covered, a passage that struck you as unclear, a source we should consider, a translation enquiry, a request to reproduce material, or any other editorial question — write to [email protected].
If you are a clinician with relevant procedural experience and would be willing to review a draft, you are welcome to introduce yourself at the same address. We do not pay reviewers — the site is independent and ad-free — but we acknowledge the work in line with the practice described on editorial standards and the disclosure expectations on conflicts of interest.
Corrections
For factual errors, broken links, outdated citations, or anything you believe is wrong on a published page, write to [email protected]. Where possible include the URL, a short quotation of the passage, and what you believe is correct, with a citation if you have one. The full process is described on the corrections policy page.
You do not need to be a clinician or researcher to write to corrections. Readers — patients, family members, carers, students — frequently catch issues that nobody on the editorial side would have caught.
Accessibility
For anything related to how the site works for readers using assistive technology, particular browsers or operating systems, larger text, screen readers, or any other accessibility configuration, write to [email protected].
The site aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we treat accessibility issues as we treat clinical-substantive corrections — promptly, and on the public record where appropriate. The full statement of conformance and known limitations is on the accessibility page.
Legal and press
For legal correspondence — including notices regarding intellectual property, requests to reproduce material beyond fair dealing or fair use, formal complaints, and any other matter requiring a formal reply — please email [email protected] with "Legal" in the subject line. The site is operated remotely and we do not maintain a public postal address; for legal correspondence, please email [email protected].
Press enquiries — including requests to interview reviewers, to verify that a particular page is up to date, or to discuss the site's editorial model — also go to [email protected] with "Press" in the subject line. We can usually point a journalist to the relevant guideline body for clinical claims; we do not, in general, comment on individual cases or advise patients in correspondence.
Privacy
For privacy questions, including requests to exercise your rights under the GDPR or an equivalent data-protection regime, write to [email protected] with "Privacy" in the subject line. Our full privacy page describes what we do and do not collect and how to make a request.
Response times
We aim to acknowledge editorial and corrections messages within five working days. Accessibility messages are typically acknowledged sooner; legal correspondence within the time required by the matter. Coloscopy.com is a small, independently run reference, and reply times can be longer around holidays. If you have not heard back within two weeks on a corrections message, write again — messages are sometimes caught by spam filters.
What we cannot do
We cannot give individual medical advice. We cannot tell you whether you should have a coloscopy, which preparation to use, whether to take a particular medication around your procedure, or what your pathology report means for your specific situation. These are decisions that require a clinician who knows your history. The site is patient education to help you have those conversations; it is not a substitute for them.
We cannot provide second opinions on care you have received. If you would like a clinical second opinion, your own clinician can arrange one, or you can approach a hospital service for one directly.
We cannot intervene with clinics, insurers, or hospitals. We are not a patient advocacy service. For complaints about care or coverage, the appropriate channels are the clinic's complaints process, your country's health-service complaints body (such as the NHS complaints procedure in the United Kingdom or the equivalent state body in the United States), and, where relevant, the regulator.
We cannot help in an emergency. If you have severe pain, heavy rectal bleeding, fainting, breathing difficulty, or any other emergency, contact your local emergency service immediately. Email is not a route for urgent help.
If you are writing on behalf of someone else
People often write on behalf of a parent, partner, or friend who is preparing for a coloscopy. That is welcome. Please be aware that we still cannot give individual advice, and that anything specific to the person's care needs to be raised with their own clinician. The pages on the site are written so that they can be read by, or read aloud to, a patient who is not used to medical material.
Common worries, briefly addressed
Will my message be public?
No. Correspondence is treated as private. Where a corrections message leads to a published correction, the change is recorded on the page in question, but the person who reported it is not named unless they ask to be credited.
Will my email address be added to a list?
No. We do not run a mailing list. Email addresses are used solely to respond to you and to follow up on what you have raised. See the privacy page for details.
I would prefer to remain anonymous.
You can. Many corrections are reported by readers who do not give a name, and we treat them on their merits. The only practical limitation of anonymity is that we cannot follow up with a question if your message is unclear.